We understand hair loss is an emotional journey, and it's normal to have questions and concerns along the way. We want you know we are always to listen and help however we can. Whether you are a current HairDirect customer or not, our licensed hair replacement consultants are available to talk with you by phone, LiveChat messaging and email during our office hours.
How to reach us
Our hair consultants can be reached by phone, LiveChat or email during office hours.
U.S. & Canada 800-424-7436
Local & International 1-717-553-6633
Monday through Friday: 6 a.m. to
8 p.m. ET
Saturday: 9 a.m. to 5 p.m. ET
Salon hours are not the same as office hours, and are by appointment only.
Instant message with one of our hair consultants online during office hours.
Our office is located at:
1866 Colonial Village Lane
Lancaster, PA 17601
Although most of our customers are spread across the world and prefer to do their own maintenance, we do offer in-house consultations for those who feel they need extra assistance. In order to offer you the attention and time you need and deserve, our stylists are unable to accommodate walk-ins. Please call us to schedule an appointment during our salon hours. Appointments fill up quickly, so call us as soon as possible to reserve your space.
By appointment only
Sunday and Monday: Closed
Tuesday: 10 a.m. to 8 p.m. ET
Wednesday, Friday, Saturday: 9 a.m. to 5 p.m. ET
Thursday: 9 a.m. to 8 p.m. ET
We try our best to respond within 24 hours. For immediate attention, please feel free to call us.
Your privacy is important to us. We will always use discretion when